Sales Support Engineer
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Job Responsibilities
Founded in 2016, Vutility is a rapidly expanding and award-winning startup focused on transforming energy management, submetering, ESG, and sustainability solutions for a wide range of commercial and industrial applications through a leading-edge portfolio of proprietary IoT and cloud technologies. This is an exciting opportunity to join a dynamic, fast-growing team and see immediate impacts from your contributions as you help shape our growth strategy and expand key relationships. We are searching for a sales support engineer to provide highly relevant technical support to a large group of customers and partners. This job determines, monitors, and provides solutions to the challenges clients face.This Sales support engineers will often deal with integrating our solutions and products with other partners solutions and feedback.
- Assisting customers with account setup and application installations
- Ensuring optimal application functionality by configuring networks
- Troubleshooting IT issues by asking customers targeted questions
- Providing customer with step-by-step guidance to resolve technical problems
Skills
- Exceptional customer focus and ability to work under pressure
- Ability to maintain awareness of and seek to meet the needs and wants of the customer, without bring prompted
- Must be a self-starter and work well without supervision
- Strong verbal, written, presentation and interpersonal communication skills
- Excellent organizational skills and the ability to handle multiple projects simultaneously
- Proficient computer skills including MS Office applications (Outlook, Word, Excel) along with our 2 user applications (ReVU and InVU)
- Proven track record of being able to coordinate with multiple parties and teams across multiple projects simultaneously
Benefits
- Health Savings Account (HSA)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(K)
- PTO
- Parental Leave
- Onsite Gym
Qualifications
- Bachelors (preferred)
- US work authorized (Required)
- Understanding and experience working in sales and support
- Ability to develop and implement processes
