Customer Success Associate

Founded in 2016, Vutility is a rapidly expanding and award-winning startup focused on transforming energy management, submetering, ESG, and sustainability solutions for a wide range of commercial and industrial applications through a leading-edge portfolio of proprietary IoT and cloud technologies. This is an exciting opportunity to join a dynamic, fast-growing team and see immediate impacts from your contributions as you help shape our growth strategy and expand key relationships.

We’re specifically looking for a customer success associate who will roll up their sleeves and lead a team from inside the trenches. As a key member of our  team, you will help the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally, to deliver consistently excellent experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

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• Serve as a day-to-day contact for assigned customers and partners, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review customer journeys, identifying how they're supported, taking a consultative approach in helping customers overcome issues and achieve they goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Assist in preparation of necessary documentation or visuals for clients to demonstrate performance of customer facing platforms; analyze functionality to identify areas of improvement
• Work with sales and marketing teams to drill customers success models and collaborate cross-functionally with all teams necessary to achieve this